Refund policy

At CodeKrew, we prioritize your satisfaction. If you have concerns with your purchase, please see our guidelines below to assist you:

1. Hardware Policy

  • Included Items: Equipment, boxes, accessories, and gifts.
  • Warranty: Duration as specified by the manufacturer.
  • Returns for Defects: Accepted within 5 days of delivery.

Product Conditions for Warranty:

  • Verify that the product is within the warranty period.
  • Report any manufacturing defects.
  • Keep warranty and sealing labels intact, without alterations.
  • Return items in their original condition, free from damage or tampering.
  • Confirm matching serial numbers on the product and warranty card.
  • Contact our service support team for initial fault assessment and verification before returning.

Eligible Hardware Returns:

  • Main unit must be like new, free of scratches or markings.
  • Original packaging must be intact and undamaged, with matching serial numbers.
  • All included accessories and gifts must be complete and undamaged.
  • Non-functioning products should be sent to our Warranty Centre for a thorough evaluation.

Defects Covered: Include power issues, motherboard malfunctions, and other specified internal failures.

Repair Policy: Contact our support team for technical assistance with hardware issues.

Return Policy:

  • Obtain warranty verification from technical support before returning items.
  • Customers bear all shipping charges and a 25% restocking fee.

Refund Policy:

  • Report issues within 14 days via email to hello@codekrew.com
  • Refunds processed within 3 to 5 business days after receiving the return.
  • Exchanges available from 15 to 30 days if the item is still sealed.

Cancellation Terms:

  • For dispatched items, shipping costs, taxes, charges, and a 25% restocking fee are non-refundable.
  • Complete refunds for items not yet shipped.

2. Software Policy

  • Warranty: 1 year from the purchased software.
  • Includes: Windows, drivers, software packages, and individual software.

Product Conditions for Warranty:

  • Software must be within its warranty period.
  • Avoid unnecessary updates or reinstallation.
  • Use the software only for its intended purpose and number of devices.

Repair Policy: Confirm warranty with support before proceeding with any software issue resolution.

Refund Policy:

  • Issues must be assessed before refunds are processed.
  • Refunds for uninstalled software only, less a 5% payment gateway fee.
  • Installed and activated software cannot be returned.

Refund requests are reviewed within 1-2 business days, with refunds reflected in your bank account within 5 to 10 business days, depending on bank policies.